Shipping Policy

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

  • Local Delivery (Nigeria): 3–7 business days
  • International Shipping: 7–21 business days (depending on destination)

Note: Delivery times are estimates and may vary due to external factors such as customs delays or courier issues.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on location and package weight.
  • Free shipping may be available for qualifying orders or promotions.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.

5. Customs & Duties

International customers are responsible for any customs duties, taxes, or import fees applicable in their country.

Return & Refund Policy

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 7–14 days of delivery.
  • Items must be unused, in original packaging, and in resalable condition.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods
  • Personalized or custom-made products
  • Items marked as “Final Sale”
  • Digital downloads or services

3. Return Process

To initiate a return:

  1. Contact us at [Insert Email] with your order number and reason for return.
  2. We will provide return instructions and a return address.
  3. Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–10 business days to your original payment method.

5. Exchanges

We offer exchanges for defective or incorrect items. Please contact us within 7 days of receiving your order.

Contact Us

If you have any questions about shipping or returns, please contact:

Frank Dee Enterprise
Website: https://fildivine.com
Email: info@fildivine.com
Phone: 08068597036 | 08062840907
Address: Akoberu Road, Sabo 5, Ajangbadi, Ojo, Lagos Nigeria