Shipping and Return Policy
Shipping Policy
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
- Local Delivery (Nigeria): 3–7 business days
- International Shipping: 7–21 business days (depending on destination)
Note: Delivery times are estimates and may vary due to external factors such as customs delays or courier issues.
3. Shipping Fees
- Shipping fees are calculated at checkout based on location and package weight.
- Free shipping may be available for qualifying orders or promotions.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
5. Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Return & Refund Policy
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 7–14 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Perishable goods
- Personalized or custom-made products
- Items marked as “Final Sale”
- Digital downloads or services
3. Return Process
To initiate a return:
- Contact us at [Insert Email] with your order number and reason for return.
- We will provide return instructions and a return address.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days to your original payment method.
5. Exchanges
We offer exchanges for defective or incorrect items. Please contact us within 7 days of receiving your order.
Contact Us
If you have any questions about shipping or returns, please contact:
Frank Dee Enterprise
Website: https://fildivine.com
Email: info@fildivine.com
Phone: 08068597036 | 08062840907
Address: Akoberu Road, Sabo 5, Ajangbadi, Ojo, Lagos Nigeria