Effective Date: 27/09/2025

1. Order Cancellation

  • Customers may cancel their order within 24 hours of placing it, provided the item has not yet been shipped.
  • To cancel an order, please contact our customer service team via email at support@fildivine.com or call 08068597036 | 08062840907.
  • Once an item has been shipped, cancellation is no longer possible. You may proceed with a return as outlined below.

2. Return Eligibility

  • Products may be returned within 7 days of delivery.
  • To be eligible for a return, the item must be:
    • Unused and in the same condition as received.
    • In its original packaging with all accessories and manuals.
    • Accompanied by a valid proof of purchase (receipt or order confirmation).

3. Non-Returnable Items

The following items are non-returnable:

  • Items marked as “Final Sale” or “Clearance.”
  • Perishable goods or consumables.
  • Custom or special-order items.
  • Products damaged due to misuse or negligence.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

  • We only replace items if they are defective or damaged upon delivery.
  • If you need to exchange an item, contact us at support@fildivine.com with photos and a description of the issue.

6. Shipping for Returns

  • Customers are responsible for paying return shipping costs unless the item was defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

7. Contact Information

For any questions regarding cancellations, returns, or refunds, please contact:

Frank Dee Enterprise

Website: www.fildivine.com
Email: info@fildivine.com
Phone: 08068597036 | 08062840907